Hello Daubers!

Bingo Drive is an online game, and a big part of that is making sure the players are connected to our servers and each other.

Naturally, not every internet connection is created equal, and while most of you will have a smooth ride, some of you do experience some bumps in the road to bingo.

We are constantly working on improving things on our end, but there are a few things you can do on your side to ensure your drop free bingo fun!

The first thing we need to understand is the basic difference between connection types. there are 2 types of basic connections:

  1. Cellular network data, applicable mostly to phones and tablets.
  2. Wired connection, this includes Cable to your home, dial-up, and the Wifi you use in your home.

Cellular network is dependent on your reception from the tower. that’s affected by your distance from the tower, if you are far enough from your tower, you’ll get a slower connection speed (3g, 4g, LTE, etc).
So if you are having long loading times, or drops in connection, that might be the cause.

Wired connections are varied by a few things that might affect your connection, we’ll try to specify them here as best we can.

1. The basic connection is from your supplier to your home, some of you might have a cable modem, others have a DSL modem which is over the phone lines.

  • A. Both technologies are affected by your plan.
  • B. Both could have problems between you and your supplier.

2. The connection from your device to your modem/router. This could be via a cable to the router, or via wifi to your router.

  • A. Cable connection is the most stable, mostly applicable to computers, and some tablets.
  • B. WiFi connection is affected by your distance from your router, and also if you have large metal cabinets or a working microwave between you and your router. mostly you’ll see the signal icon reflect your connection quality, but sometimes it does not pick up on interference or is late to update the status.

So, now that we understand that, what can you do if you are experiencing connection problems?
If you are using a cellular data connection, try connecting to wifi if possible, and if not try moving to a better reception area.

If you have a wired connection, the first thing to do is go to www.speedtest.net and run the test to see that you get the full speed promised by your ISP.
Once that’s confirmed, and the rest of your internet is dropping in stuff like youtube or other video streaming, you’d want to contact your ISP and get them to check your connection, most of the times they can fix these things on their end.

If your device cannot be connected by cable to your router, and you can only use WiFi to connect, make sure you’re in the line of sight of your router, and as we mentioned make sure there are no large metal objects or a working microwave between you and the router.

Your home connection is shared, so if you and others are using that WiFi you’ll share the max speed you got in the test between all users.
so if someone on your network is downloading a large file, streaming video or doing other internet intensive activity you’ll have a slower connection speed.